Refund policy

We want you to love your purchase! If you’re not completely satisfied, we offer returns on eligible items within 30 days of delivery.

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

Please note:

• Return shipping costs are the responsibility of the customer.
• Final sale items, personalized items, and intimate goods are not eligible for return.
• Refunds are issued to the original payment method once your return is inspected.

To initiate a return, contact us at support@poesypatch.com with your order number and reason for return.